Terms & Conditions

1. Operator (seller)

PABART Collectibles, s. r. o., registered office at Hlavná 27, 900 41 Rovinka, Slovakia, IČO: 55 888 291, DIČ: 2122118427, IČ DPH: SK2122118427, registered in the Commercial Register. Contact: info@krakencards.eu, tel. +421 950 724 880. Supervisory authority: Slovak Trade Inspection (SOI).

2. Introductory provisions

These terms and conditions govern the rights and obligations between the seller and the buyer when purchasing goods through the shop at krakencards.eu. Matters not governed by these terms are subject to the law of the Slovak Republic, in particular the Civil Code and consumer protection regulations.

3. Order and conclusion of the contract

The purchase contract is formed by the buyer submitting an order and the seller confirming it to the buyer's email. By submitting an order, the buyer confirms that they have read and agree to these terms and conditions.

4. Prices and invoices

All prices are stated in euros (€) including VAT. The range includes two tax categories of goods:

• Buyout goods, sold under the special margin taxation scheme (the so-called margin) pursuant to the VAT Act.
• Regular (retail) goods, with the standard VAT rate.

Due to the different tax regimes, a combined purchase may result in separate invoices and require separate payments for each category. We send the invoice (tax document) electronically.

5. Payment terms

You can pay by card online or by bank transfer. For a transfer, you'll receive the payment details and variable symbol in your order confirmation. We dispatch goods once the payment is credited to the seller's account.

6. Delivery of goods

We deliver goods via Packeta (Z-Box / pickup point) and Slovak Post, or by personal pickup in Bratislava by arrangement. We usually dispatch orders within 2 business days of the payment being credited. Delivery methods and their price are shown in the cart. You'll find the details on the Shipping & returns page.

7. Withdrawal from the contract

A buyer who is a consumer has the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods. The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature and functionality; opening the original/protective packaging of sealed products may reduce the refunded amount accordingly. You'll find the full notice and a sample form on the Withdrawal from the contract page; the procedure and return address are also on the Shipping & returns page.

8. Complaints and liability for defects

Statutory liability for defects applies to the goods sold. The procedure for filing a complaint is governed by the Complaints procedure.

9. Alternative dispute resolution

The consumer has the right to contact the seller with a request for remedy. If they are not satisfied with the resolution, they may submit a proposal to an alternative dispute resolution body, the Slovak Trade Inspection, Inspectorate of the SOI for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava, or use the ODR platform at ec.europa.eu/consumers/odr.

10. Protection of personal data

The processing of personal data is governed by the Privacy policy.